Making a claim
Policies purchased on or after 21 December 2015
If you wish to make a claim, please download the appropriate form and fill it in accurately. Send your completed form, along with any supporting documentation to the claims company.
If you wish to speak to a claims handler by phone please call 0203 829 3817 (Monday to Friday 8am to 8pm, Saturdays 9am to 1pm).
In the event of medical emergency abroad please call + 44 (0) 203 829 3818.
Policies purchased before 21 December 2015
Please call the claims company on 020 8865 3066 to obtain a claim form.
In the event of medical emergency abroad please call 0044 (0)208 865 3067.