24 hr emergency
14 day money
Contact us – OUL Classic
Due to the outbreak of Coronavirus we are experiencing an extremely high level of enquiries which may lead to a delay in our responses.
We apologise for any inconvenience this may cause and are working very hard to answer all enquiries as soon as possible.
Please do not communicate with us by post for the timebeing as our teams are now working remotely and it will take longer for your letter to reach us. If you can email we will be able to respond more quickly.
Sales and policy queries
If you have a query about a policy please complete the enquiry form below or email us at email@example.com:
We aim to respond to your message within 24 hours (Monday to Thursday) and by midnight Monday for queries received Friday to Sunday (excluding bank holidays).
Our opening hours are 9am to 5pm, Mondays to Fridays (excluding bank holidays).
Claims & Emergency Assistance
For claims once you have returned home please call 0203 829 3817 (Monday to Friday, 9am to 5pm).
In the event of medical emergency abroad please call + 44 (0) 203 829 3818.
How can you make a complaint?
Please do not communicate with us by post for the timebeing as our teams are now working remotely and it will take longer for your letter to reach us. If you can call or email we will be able to respond more quickly.
You can make a complaint by contacting us by any of the following means:
- In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
- By email to: firstname.lastname@example.org
We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.
If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.
Helpful Contact Information:
Financial Ombudsman Service
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
Online Disputes Resolution